Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

27 October 2018

The fascinating history of ink and communication


People often ask me about my business name, ‘Maybury Ink’. Well the ‘Maybury’ part is easy – it’s my surname, and it’s fairly uncommon, so I used it hoping it would be memorable rather than difficult to recall! And the ‘Ink’ isn’t to sound like a tattoo studio (well mostly – I am quite fond of body art), it’s because ink completely transformed the way we communicate. And that’s what I aim to help businesses do – transform their communication, both visually and in words.

The history of ink is fascinating. Our history is written in ink. Literally. Using ink we have recorded events, knowledge and stories for thousands of years.

Ink was first used to for artistic purposes some 40,000 years ago. It decorated cave walls, animal skins and bodies. That’s a long history of visual communication.

Writing emerged around 3200 BCE. However, it took until 2500 BCE for ink to be used for writing in both Egypt and China, coinciding with the development of the first paper, papyrus (made from the water plant), followed by parchment (made from animal skin). Inks were made using various concoctions of blood, ochre, sap and resins, soot, oil, beeswax and vinegar.

For thousands of years all writing was done by hand, with woodblock printing being used significantly from the 2nd century in China. Both methods were labour intensive, and thus expensive. So written works were not widespread, nor was literacy.

Moveable type (single blocks for each character) was invented in China in the 2nd century but wasn’t widely used until the 12th century, and it took until the 15th century to reach Europe. There it culminated in the mechanical printing press developed by Gutenberg, and the development of oil-based inks containing carbon, copper, lead and titanium. The printing press made mass production of books possible, and thus began the industrial era of printing.

With the written word more widespread than ever before, literacy increased across Europe (and interestingly this is what led to the standardisation of spelling). However, printing was still in the hands of an elite few until the advent of the typewriter in the 1860s. This led to a further development in ink, with most typewriters using an ink-soaked ribbon. The typewriter transformed business communication in efficiency, presentation and professionalism.

By the 20th century books and newspapers were widely available and accessible. It was during this time that office machinery significantly progressed and business communication reached a new level. The photocopier was commercialised in the late 1950s, and then computerised printing with laser and dot matrix printers in the 1970s and inkjet printers in the 1980s.

Today, most of our homes have printers (the machines can cost less than the ink refills we use in them!). Newspaper print circulations have declined. Many books are printed on demand. Or they aren’t even printed – they’re listened to or read on a screen (some using electronic ink!).

In our businesses we are printing less in our offices, and less for our marketing and communication activities due to the rise of digital marketing channels. But while the use of ink has declined, the level and importance of communication continues to grow and transform.

If you'd like some help to transform your business communication, please get in touch, or visit my website for details about what I do.

15 November 2017

Brand impacts: poor grammar and spelling in social media

I am surprised and dismayed at how regularly I see poor grammar, spelling mistakes and typos in business social media posts. And not just one-off errors, but multiple mistakes.


The importance of correct grammar and quality writing in all business communication cannot be overstated. It’s crucial in presenting your business as professional and trustworthy. When business writing is poor, it can quickly negatively impact your reputation. And that’s not how you want to differentiate your brand.

Making an occasional error in business social media posts is forgivable, and shows we are human. You might argue that it adds authenticity! Even those of us who are fussy about spelling and grammar make mistakes. (If you do notice an error in your post, edit and fix it immediately.)

A Facebook post by a small business offering sales training services prompted me to write this. In the post they had used ‘too’ instead of ‘to’, ‘their’ instead of ‘there’, and ‘weeks’ without an apostrophe when one was needed. And being extra picky, I’d point out the irregular use of double spaces (these are a hangover from typewriter days and unnecessary in modern typography – they are jarring and break the flow of reading). As well as using too many dots in ellipses (which consist of three full stops … with a space either side).

These errors may seem trivial, and some people wouldn’t notice them or care, however, those of us who are particular about such things (and there are many of us) would be left with a negative association with that brand. It made me question the quality and professionalism of the sales training the company would offer.

If you’re not good with spelling and grammar and want to avoid damaging your brand asset, here are a few tips:

  • Review your post before publishing it, and check anything you’re uncertain of.
  • Educate yourself on the common mistakes you make and develop a cheatsheet you can refer to.
  • Write your posts in Word and use the spelling and grammar check (however, this is not foolproof).
  • Get a colleague who is a spelling and grammar whiz to check your writing.
  •  Invest in a professional writer/editor.
By improving the writing and grammar in your social media, you will protect your brand. It’s one of those things that no one notices you’re doing well, but it certainly gets noticed when you’re not. And it can impact your bottom-line.

15 August 2017

A matter of time


I recently wrote about the correct way to write dates. Now it’s time to tackle times. However, times are a little trickier, as there are various acceptable ways to write them.

The key is to be consistent with the style you choose to ensure the professionalism of your business writing. Your preferred style of writing the time should be added to your business’s writing style guide.

The modern, visually clean way to write the time is presented in these examples:

9am
12.30pm

Capitals should be avoided (not 9AM or 12.30PM).
No full stops between ‘am’ and ‘pm’ (not 9a.m. or 12.30p.m.).
No colons (not 12:30pm).
Some people prefer a space after the numbers (9 am, 12.30 pm).

As you can see, I choose not to use two zeros to indicate even hours (e.g. 9.00am), unless in a particular situation it looks odd not include them, or impacts on readability or comprehension.

Time spans

To show a time span use an en dash:

7–11am
11am–3pm

To write times spans in prose:

We are open from 7am to 11am.
Lunch is available between 11am and 3pm.

24 hour time

Four digits are always used for 24 hour time. The first two for the hours, the last two for minutes. For example:

0900 hours (9am)
1230 hours (12.30pm)
2020 hours (8.20pm)

If you need help to hone your business writing, or to develop a writing style guide, contact me.

31 July 2017

The right way to write dates


Yes, there is a correct way to write dates. A way that clearly communicates, is logical and visually clean. Writing the date in the correct way will add to the professionalism of your business writing. Be sure to add it to your business’s writing style guide.

The correct format is:

1 August 2017


No punctuation. No ‘st’. No ‘of’. It’s much more appealing than:

August 1, 2017 or
1st August, 2017


If you need to use the name of the day, a comma is used to separate it from the date:

Tuesday, 1 August 2017


The correct way to write dates in figures is:

1.8.2017 or
1.8.17

Using slashes is not technically correct, such as 1/8/2017. Slashes should be used to indicate things like alternatives (yes/no), abbreviations (a/c), fractions (1/3) and per (60km/h). Financial years are often written incorrectly using a slash, e.g. 2016/17. Instead it should be 2016–17, using a en dash.

If you need help to sharpen your business writing, or to develop a writing style guide for your business, get in touch with me.

22 June 2017

Is your branding on target?



A brand is a valuable asset. It must be carefully crafted to appropriately represent a business and to resonate with the right people.

At the heart of branding is an identifiable logo, combined with a strong visual identity. The visual elements need to be aligned with business vision and values, brand personality and voice, products and services, and customer experience and expectations.

Authenticity, clarity and consistency across a brand are critical.

Is your business brand consistent? Is your brand correctly aligned? If not, it might be time to invest in reviewing it.

09 May 2017

Visual identity for the IEA Solar Heating and Cooling Programme

The Executive Committee of the International Energy Agency Solar Heating and Cooling Programme is aware that brand identity is a valuable asset, and visual consistency is an essential part of good communication strategy. With the Programme’s work achieved through the collaborative efforts of multiple members across multiple countries, this is a challenge.

The IEA SHC Programme recently engaged me to improve their visual identity and its uniform application. I created a visual identity for them based around their existing logo, and encompassing colour palette, design elements and fonts. To help improve consistency, I documented the visual identity in an official style guide, and developed Word and PowerPoint templates for reports, presentations, stationery and promotional materials.

The Programme will roll out their strengthened brand identity as they continue their global promotion of the use of solar thermal energy.

To find out how I can help to energise your brand visit http://mayburyink.com.au

To find out more about the great work of the IEA SHC Programme visit https://www.iea-shc.org/